Compass CAR RENTAL TERMS & CONDITIONS

UK Terms & Conditions

Please note that Compass Car Rentals Pty Ltd are not the supplier of rental vehicle in the UK and are an agent acting on and behalf of the rental supplier. 1car1 cannot be held responsible for any problems that may occur as a result of your hire and are removed from any liaiblity associated with the rental vehicle you are supplied.

We shall shortly confirm your payment and provide you with a unique reference number and voucher which is to be presented on arrival at the depot.

 

If you are saving this price as a quote then please note the price is only valid for 7 days. After that period all quotes are erased from our system and a new booking requires to be made. If you wish to confirm the booking during that period then please contact our office or log on to make payment.

 

Is the price guaranteed?

Prices are only guaranteed if full payment is made within 7 days. If full payment is not made then the price cannot be guaranteed and may increase as a result of price increases from our suppliers. If there is a special price then one of our consultants will contact you to advise and let you know when payment is due. As prices fluctuate daily the best way to secure the price is to pay immediately.

 

Payment Methods:

Bookings can be made online via Visa, MasterCard, Debit card, American Express (5% surcharge). Or within 7 days by Bank Transfer, Personal Cheque or Credit Card. Cards must be in the main driver’s name. If as the driver you don't have a credit card we cannot rent a vehicle to you. • We do not accept: Bank Card, Eftpos Visa Electron, Switch/Maestro or Solo card, Diners Club or Cash.

 

Inclusions

Price includes Unlimited Kms, VAT, Damage Liability Waiver (DLW) with Excess, Premium Location Fee (PLF), Vehicle Licence Fee (VLF), Theft Protection (TLW), Road Fund License (RFL), Breakdown cover and No One way Fee for hires over 6 days. Grace Period 29 minutes any hire returned after this time will incur an extra days charge.

 

Deposits

Our Supplier, requires that each customer provide a deposit before the start of a rental. This will be £150 for vehicles within Enterprise’s A-E classification, £250 for MPVS, £500 for premium cars. The deposit is taken and released at the end of hire if no damage occurs.

 

Excluded costs

Excluded in the rental charge is Personal accident insurance, Deposits, Fuel, out of hour's charges, optional extras such as Additional driver, child seats, GPS, and excess waiver.

 

Additional Services

Additional extras to the rental are arranged and payable locally at time of hire. • Additional Driver Charge Additional Drivers can be added for a charge of £5 per day maximum of £35 per rental. Each driver must be present at the time of hire and are subject to the same restrictions as the main driver. Charges for additional drivers are payable locally on arrival. • Child Seats Child seats are not available for one way rentals they must return to the original location. Child seats are £8.00 per day maximum of £56.00 per seat per rental payable locally on arrival and subject to availability. Please provide child age at time of booking in the additional notes field. Please note that for legal reasons, drivers are responsible for fitting all child seats. • GPS GPS units are available at all Branches for £10 per day payable locally. GPS is not available for one way rentals. Subject to availability. • Insurance excess reduction: You have the option to reduce the excess on your hire vehicle at a cost of £10 per day. Payable locally. *Please note: the excess cannot be reduced completely.

 

Damage Waiver

Damage Waiver coverage relieves the Customer from the full cost of the vehicle in the event of an accident (an excess of £600 - £1,000 depending on the vehicle will still apply). Vehicle groups: • A to E - £600 excess • F-MPV and all vans - £750 excess • Premium Cars and 4X4s £1,000excess This is not taken unless damage or accident occurs. A bond is taken on arrival for £150.00.

 

Excess Reduction

Excess protection can be purchased at time of hire from the local Branch for £10 per day. Vehicle groups: A to E: £600 excess – Reduces to £100 excess. F-MPV and all vans: £750 excess Reduces to £250 excess. Please note: excess cannot be reduce to 0.

 

One-Way Rental Charge

One-way rentals are available throughout the UK. For hires over 6 days one way fee is included in the Rental Cost. Hires fewer than 6 days will incur a standard charge of $24 per rental, pre paid in Australia. This charge will be added to the Rental Cost as time of booking or when vehicle is returned to another location than prebooked.

 

AGE / Young Driver Fee

All renters must be over the age of 25. However 23-24 year-old renters will pay a young driver surcharge of £10.50 per day and will be authorised to drive up to a Class B (or economy-size) vehicle. Payable locally.

 

FREE Pick up and Return

We offer a free client collection pick up service from their locations back to the local depot. Address must be provided at time of booking and clients are to call the local branch 60 mins before hires starts to confirm collection. Enterprise rent-a-car also offer free client return once vehicle has been returned to the local depot.

 

Travel outside of the UK

Vehicles cannot currently travel from mainland UK into Europe. However vehicle can travel over to Republic of Ireland and Northern Ireland for a fee of 100GBP payable in the UK. Vehicles must be return to the UK mainland.

 

Documents and Identification

Drivers must be 25 years of age (23-24 subjects to terms) and must be able to produce the following documents: * Full current Driving licence Driving License (if UK License: both photo and counterpart) * Passport (utility bill for UK residents) as second form of identification. * Major Debit or Credit Card in the main driver’s name. Extra Drivers must also produce full current licence and are subject to the above conditions.

 

Drivers Licence

Enterprise Rent-A-Car requires Drivers produce a full, valid licence held for at least two years before the commencement of each rental. Provisional or Learners Licence are not accepted. All International hirers from a non-EU country must provide a readable unexpired licence from their country of origin. If the license is not in English, an international driving licence Permit must be provided along with your driving license from country of origin and must be backed up with a passport. US, Canada, South Africa, Australia and New Zealand are exempt. *Please note: It is the driver's responsibility to ensure that he/she has the appropriate driving licence. No refunds will be given for rentals rejected due to incorrect licence.

 

Flight information

If arriving at an airport locations please provide flight details in case of delayed flights.

 

Fuel

Fuel is like for like Basis. If the vehicle is returned with the same level of fuel as delivered, then there is no refuelling charge payable. If not, the cost of any fuel used to match the original level noted at the beginning of the rental, will be charged at pump prices plus 20%. N.B. Fuel prices will be reviewed on a monthly basis.

 

Car type / suitability

The vehicle type shown on your voucher is for guidance only and may be substituted for an alternative, similar or upgraded car (at no extra cost). If you are dissatisfied in any way with the standard of the car, you must advise us immediately in writing within 30 days of your return. The Company cannot accept liability where this procedure is not followed. All cancellations must be in writing within 7 days before commencing hire, Failure to do so will result in a "No Show" and no refund will be given. Bookings cancelled less than 7 days are charged 1 day rental. No shows are non refundable. All Amendments must be in writing to 1car1 reservations and are subject to availability and current pricing. If you need to amend a booking while on hire you must contact the local branch.

 

Abortive Collection Charge

Enterprise Rent-A-Car requests that the Customer notifies the nearest branch of a location collection cancellation within 24 hours of the Start Time or Close Time. Enterprise Rent-A-Car charge £30.00 for an abortive rental, with less than the minimum of 4 hours notice.

 

Pricing Fluctuations

Rental Charges are seasonal and may be subject to change without prior notice. All reservations received prior to a pricing change will be honoured at their original rate when a deposit is made.

 

Traffic Offence Administration

If during the hire period a traffic offence is incurred and not declared to Enterprise Rent-A-Car, the driver(s)'s will be charged a £25.00 administration fee for any information requested by the Issuing Authority and will remain liable to pay for all fines and charges. * The administration fee does not cover the traffic offence charges.

 

Congestion (Toll) Charges

Your Rental vehicle is not exempt from congestion charges within central London. Driving or parking in the congestion charging zone incurs a daily charge of £8.00, or £10 if the charge is paid after the charging day. This payment will allow you to enter, as many times as you wish that day. Congestion Charging operates Mon-Fri 7.00am to 6.30pm ex. public holidays. There are no toll booths; drivers must register the vehicle number plate with Transport of London. Payments can be made either online at www.cclondon.com, by telephone on 0845 900 1234, by SMS text message, at self service machines, selected petrol stations, selected retail outlets, BT internet kiosks, or by post. If the congestion charge is not paid by midnight the following charging day, enterprise will be sent a Penalty Charge Notice. Enterprise, by law MUST provide the name and address of the hirer of the vehicle when the contravention occurred. PLEASE NOTE: The (PCN) Penalty Charge Notice WILL BE £100.00 as with parking penalties, this is reduced to £50 if payment is made within 14 days. Failure to pay the penalty charge within 28 days will result in the penalty being increased to £150. If Enterprise is sent a penalty notice from Transport for London, THERE WILL BE A CHARGE OF £25 to the client. This is a standard administration fee charged to all customers in these circumstances. Enterprise process the £25 on the renter’s credit card. The signature on a rental contract gives full authorisation for applicable credit card charges to be processed by Enterprise Rent-A-Car for all Traffic Violations incurred during the rental. More information about congestion charging can be found by calling Transport for London on 0845 900 1234 or by visiting the web site at www.cclondon.com.

 

Breakdown Procedure

In the unlikely event of an Enterprise Rent-A-Car vehicle suffering mechanical breakdown during office hours, customers should contact the relevant breakdown recovery company. The contact number will be found on the Rental Agreement. Contact should also be made with the nearest Enterprise Rent-A-Car location by calling 0870 350 3000. The Enterprise Rent-A-Car employee will then provide advice to the customer and ensure that a replacement vehicle is dispatched as soon as possible. In the event of a mechanical breakdown occurring, out of normal office hours customers should contact the breakdown recovery company. The contact number can be found on the Rental Agreement. If the vehicle is unable to be repaired quickly, then the recovery company can: • Take the customer to their final destination if Recovery Plus is in place. • Contact their control and establish if the customer qualifies for a 48-hour replacement vehicle under the terms of the contract agreed between the manufacturer, Enterprise Rent-A-Car, and the recovery company. To obtain breakdown assistance whilst using an Enterprise vehicle abroad (prior notice required), the customer will need to call one of the following numbers: 00 800 42 43 44 or 04 72 17 12 03 in France, and/or 00 33 472 17 12 03 from any other European mainland location. The person calling will also need to provide the following information: • That Enterprise Rent-A-Car is the owner of the vehicle • The Make, Model and Registration Number of the vehicle • The Enterprise ‘Fleet Europe Membership Number’ which is 3413929.

 

Procedure in the Event of a Motor Incident

In the unfortunate event that an Enterprise Rent-A-Car vehicle is involved in an accident during office hours, customers should contact the breakdown recovery company. The contact number can be found on the Rental Agreement. Contact should also be made with the nearest Enterprise Rent-A-Car location by calling 0870 350 3000. The Enterprise Rent-A-Car Employee will then establish the circumstances surrounding the incident and advise the customer further. In the event of an accident occurring out of normal office hours, the customer should contact the breakdown recovery company. The contact number can be found on the Rental Agreement. The recovery company is responsible for making provisions to ensure the customer is taken to their final destination. The vehicle will then be taken to the nearest recommended repairer.

 

Complaints

If you have a problem during you rental, please inform us immediately so that we can endeavour to put things right. 1car1 will not hold themselves responsible for the non-performance of anything that is beyond their control or when they are not notified of a problem at the point when remedial action can be taken. In the unlikely event that a complaint cannot be resolved at the time, you should write to our Customer Services Department within 30 days of the issue arising. You can also email any issues to sales@1car1.com.au or call +61 (0) 2 90371366. If you fail to take any of these steps this will hinder our ability to put any problem right and/or investigate it fully and any right you may have to receive compensation will be reduced or completely invalidated.

 

General conditions

All bookings by our clients are subject to our terms and conditions as detailed on the Rental Agreement. No other terms, conditions and warranties, expressed or implied by law, custom and course of dealing shall form part of any contract between 1car1 and our clients except for those terms implied by law whose application is mandatory. The client acknowledges that in making a booking with 1car1 it does so only on the basis of the material contained in this document. All other statements or representations made by 1car1, its employees, or agents are of no effect unless confirmed by us to the client in writing. You should satisfy yourself that you understand and agree to its terms and conditions as you will be subject to, and must comply with these terms. 1car1 reserves the right to levy any government increase in GST that may be introduced after the production of this document. 1car1 liability to the client for any loss, damage, injury or accident whatsoever, whether arising out of negligence, breach of contract or any other cause shall not exceed $2000 or twice the invoiced price of rental of the vehicle concerned (whichever is greater) provided that nothing in this clause shall limit 1car1liability for death or personal injury caused by its negligence. This does not affect your statutory rights as a consumer. 1car1 will not be held responsible for anyone driving under the influence of alcohol/drugs, causing wilful damage, off road driving or driving without due care and attention. The client will indemnify 1car1 against this in respect of such claims this list is not exclusive.

 

Contact for Prebooked/Paid Bookings whilst in the UK.

For Enquiries: while in the UK Contact Enterprise Rent-a-Car on 01252 353625. This is constantly manned by Kim Husher & Hannah Harwood

or Email either:

hannah.e.harwood@erac.com

kimberley.s.husher@erac.com

In Aus: For all other enquiries please contact 1car1 +61 2 90371366 email: sales@1car1.com.au

 

Company Details

Head Office: 1car1 Car Rentals Level 3, 12-14 Falcon Street, Crows Nest, NSW 2065 Australia. e:customerservice@1car1.com.au tel: +61 2 9037 1366 7200 fax: +61 2 9437 4867